This Privacy Policy explains how Tripzy ("we", "us", or "our") collects, uses, and safeguards your personal information when you use our services at tripzy.web.id ("Service").
By accessing or using our Service, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
- Full name and email address when creating an account
- Authentication data required for login and account security
- Travel preferences, destinations, and budget inputs
- Payment-related information (handled securely by third-party providers)
- Messages, feedback, or support requests you submit
1.2 Automatically Collected Information
- IP address, browser type, and device details
- Usage activity such as pages visited and interactions
- Access logs, timestamps, and session data
2. How We Use Your Information
- To create, maintain, and secure your account
- To provide AI-powered travel planning and personalized results
- To process transactions and generate payment confirmations
- To send essential service-related communications
- To monitor, improve, and optimize our platform
- To detect and prevent fraud, abuse, or security risks
3. Email Communications
3.1 Essential Service Emails
We use your email address strictly for operational and security purposes. These include:
- Account verification and email confirmation
- Login verification (OTP or security alerts)
- Password reset instructions
- Payment receipts and transaction confirmations
- Booking confirmations (such as hotels, reservations, or travel plans)
- Important account or service-related notifications
These emails are an essential part of the Service and cannot be disabled while your account is active.
3.2 Email Data Protection
Your email address is used solely for communication related to your account and services. We do not sell, rent, or share your email address with third parties for marketing purposes.
4. Sharing of Information
We do not sell your personal data. We may share information only in the following circumstances:
- Service Providers: Trusted partners that support hosting, analytics, email delivery, and payment processing
- Legal Obligations: When required to comply with applicable laws or legal processes
- Protection: To protect the rights, security, and integrity of our Service and users
5. Payments & Third-Party Services
All payments are processed securely through third-party providers. We do not store sensitive financial information such as full credit card details.
6. Data Security
We implement appropriate technical and organizational safeguards to protect your information, including encryption, secure infrastructure, and access control mechanisms.
7. Data Retention
Your data is retained only for as long as necessary to provide the Service or comply with legal obligations. You may request deletion of your data at any time.
8. Your Rights
- Access, update, or correct your personal information
- Request deletion of your data
- Request a copy of your stored data
9. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance functionality and understand usage patterns. You can manage cookie preferences through your browser settings.
10. Children's Privacy
Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
- Email: support@tripzy.web.id
- Website: tripzy.web.id