Terms & Conditions

Welcome to Tripzy. These Terms and Conditions ("Terms") govern your access to and use of our services available at tripzy.web.id ("Service"). By using the Service, you agree to be bound by these Terms.

1. Definitions

  • "Tripzy", "we", or "us" refers to the owner and operator of the Service.
  • "User" or "you" refers to any individual or entity using the Service.
  • "Service" includes our AI Travel Planner, platform, and all related features.
  • "Content" refers to any recommendations, itineraries, or outputs generated by the Service.

2. Use of the Service

2.1 Eligibility

You must be at least 13 years old to use the Service.

2.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

2.3 Acceptable Use

  • Use the Service only for lawful purposes
  • Do not attempt to access or interfere with our systems
  • Do not misuse or exploit the Service in any unauthorized way

3. Email Communications

3.1 Essential Service Emails

By using the Service, you agree to receive essential emails required for account functionality and security, including:

  • Account verification and email confirmation
  • Login verification (OTP or security notifications)
  • Password reset instructions
  • Payment receipts and transaction confirmations
  • Booking confirmations (such as hotels, reservations, or travel plans)
  • Important service-related updates

These communications are necessary for the operation of your account and cannot be disabled.

4. Service Scope & Disclaimer

4.1 AI-Generated Content

The Service provides AI-generated travel recommendations and information for general guidance only. We do not guarantee accuracy, completeness, or availability.

4.2 No Direct Booking

Tripzy does not directly provide hotel bookings, reservations, or ticketing services. Any transactions are handled through third-party providers.

4.3 Pricing & Estimates

Any pricing or cost estimates provided are indicative only and may differ from actual prices due to external factors.

5. Payments

If you purchase any paid features or services, payment processing is handled securely by third-party providers. You will receive a transaction confirmation via email.

6. Intellectual Property

All content, branding, technology, and materials within the Service are owned by Tripzy or its licensors and are protected by applicable intellectual property laws.

7. User Content

If you submit content (such as feedback or input data), you grant us a non-exclusive, royalty-free license to use it for operating and improving the Service.

8. Limitation of Liability

  • The Service is provided on an "as is" and "as available" basis
  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the amount you have paid (if any)

9. Third-Party Services

The Service may involve third-party platforms for payments, bookings, or other functionalities. We are not responsible for their services or policies.

10. Modifications to the Service

We may update, modify, or discontinue any part of the Service at any time without prior notice.

11. Changes to These Terms

We may revise these Terms from time to time. Continued use of the Service constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by and interpreted in accordance with the applicable laws of Indonesia.

13. Contact Us

  • Email: support@tripzy.web.id
  • Website: tripzy.web.id
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